SEPTEMBER 2021
Medical Receptionists often start new positions with either no previous work history in healthcare or their training and understanding of receptionist work is based on another industry or medical specialty. Most offices have various methods of training, there is no one size fits all when it comes to healthcare front desk responsibilities.
Some organizations have standard training procedures that include videos and training manuals that must be reviewed prior to the hands-on training. This may include basic customer service, information regarding billing, and most importantly the electronic medical record or practice management system they will be required to use.
Cold and Flu season is on the way -Let's be prepared!
Stock up your medicine cabinet
Stock up your cleaning supplies
Learn proper hand-washing techniques
Practice healthy living habits
Make a plan for sick days
Prostate Cancer Awareness :
Ovarian Cancer Awareness :
These counts do not include in situ cancers, benign and borderline brain and central nervous system tumors, and basal and squamous cell skin cancers. Cancer is the second-leading cause of death among Americans.1 About one of every four deaths in the United States is due to cancer. 2 The 2021 release of United States Cancer Statistics data indicates that, in 2018, 1,708,923 Americans received a new diagnosis of invasive cancer.
LEARN, UNDERSTAND & LISTEN TO YOUR BODYBE BRAVE - TALK TO A DOCTOR
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MANAGING A BUSY OFFICE -WORK SMARTER- With the season changing, we as Medical Receptionists have to be cognizant of an inrush of patient visits. Many people catch colds and other sicknesses with the environmental changes.
What does this mean?More patient appointments and busy offices.How does that affect us?We need to be prepared for rushes and multitasking. Remember all of your core values even when you're in the heat of the moment. It might be frustrating and stressful, but your job is to efficiently complete tasks AND treat patients with care. You must do your best to remain calm and smile even if you're overwhelmed. Patients rely on your positive energy to feel comfortable.
FURTHER YOUR KNOWLEDGE& GAIN CONFIDENCE WITH OUR PRODUCTS
• Be positive • Be aware of personality clashes
• Communicate with RESPECT• Know what’s important
It's crucial to understand that small clashes will occur from time to time, but you also have to keep a cool head and see the bigger picture. These issues should never escalate beyond that level. Keep these tips in mind and you'll succeed at keeping the peace.
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WORD OF THE MONTH
Fastidious
fussy; hard to please; picky
We might encounter a fastidious client in the workplace so it's important to learn how to keep cool and remain respectful while trying to accomplish a goal. Try to meet on common grounds to reinforce a positive interaction.