Get your patients back on track with routine vaccinationsAugust is National Immunization Awareness Month (NIAM). This annual observance highlights the efforts of [healthcare professionals/tailored to audience] to protect patients of all ages against vaccine-preventable diseases through on-time vaccination.The COVID-19 pandemic has impacted all aspects of life, including patients’ ability to attend important appointments and receive routine vaccinations. Many patients had to postpone or cancel appointments and still may not have had the opportunity to catch back up on needed healthcare.
During NIAM, encourage your patients to schedule appointments to ensure they are up to date on annual exams and recommended vaccines. Research has consistently shown that healthcare professionals are the most trusted source of vaccine information for parents and patients.Use NIAM as an opportunity to access CDC educational resources like the #HowIRecommend Video Series, which offers simple and practical guidance for having successful vaccine conversations with parents and patients. These short videos demonstrate how to make effective vaccine recommendations, address common vaccine questions, and take a team-based approach to vaccination.
Visit https://www.cdc.gov/vaccines/events/niam/index.htmlfor more information.
TALK IT OUTConflict Resolution with your peers can be key in keeping the peace at your front desk. Working as a team is extremely important, however, at times we fall short, and conflict may arise. How do you respond in the moment? One solution starts by waiting until the area is clear of patients and visitors. Next, you need to identify the issue clearly and with a reasonable tone. State your issue or concern and ask the other staff member to also state their point or reason for disagreement. Lastly, after listening to each other make your best effort to offer a solution that keeps everyone’s concerns at the forefront. In addition, you may also pull any policy, memo, or instructions that may have pertained to the issue and use it as a reference to avoid conflict in the future.
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T I P S TO A V O I D C O N F L I C TI N T H E O F F I C E :
• Be positive • Be aware of personality clashes
• Communicate with RESPECT• Know what’s important
It's crucial to understand that small clashes will occur from time to time, but you also have to keep a cool head and see the bigger picture. These issues should never escalate beyond that level. Keep these tips in mind and you'll succeed at keeping the peace.
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HEALTHCARE WORD OF THE MONTH
Judicious
Showing good judgement; wise.
Example: "Judicious planning now can prevent problems later"